“When I began working at this organization five years ago, my mandate was to evaluate everything from top to bottom. As such, I asked a colleague who was an IT professional to report on the current network infrastructure and documentation created by eNet Systems, who had already worked with our nonprofit for a few years. She told me to ‘stick with them’ because they passed her evaluation with flying colors. Since we are now on contract with eNet Systems for monthly monitoring and management of our IT systems, they often know about a problem before we even do — so we don’t even have to call them. If they cannot fix the issue remotely, they will send someone out promptly. Their entire crew is professional, business-like and accessible. I truly would give them a five-star or A+ rating. Being on contract with eNet Systems is like having a fully staffed IT department at my disposal — all for a reasonably monthly fee.”
Houston-based nonprofit organization
“We were referred to eNet Systems by the contractor who handled our office build-out when we opened our practice more than a year ago. I interviewed a number of IT firms, but selected eNet Systems because they took the time to sit down with us and explain how they would configure our network based on our practice size and needs. They provided us with a reasonable bid — and more importantly — stuck to that bid with no surprises or requests for additional funds. Now, we have eNet monitor and manage our entire network on a monthly basis. We’re extremely satisfied with eNet because we always know what to expect and are never charged more. We’ve only had two minor issues thus far, and even though they were no fault of eNet, they were still fixed promptly. I think the biggest benefit for us is their accessibility. They respond promptly to phone calls and emails; and if they cannot fix our issue remotely, they will send someone to our office quickly.”
Dr. Keith B.
West Houston optometry practice
“We’ve been in practice for two years now, and we’ve relied on eNet Systems the entire time. They helped us design and build our network before we even opened our practice doors. Now that we are established, they monitor and manage our network on a monthly basis. I find them to be very knowledgeable. They basically take away my stress because I don’t have to learn anything about IT — I can just focus on my patients.”
Dr. Phong P.
Northeast Houston optometry practice
“We started working with eNet Systems, because we were not satisfied with our current IT provider. Ash, the firm’s principal, showed a level of class in how he evaluated our setup and highlighted some issues without pointing fingers. Before long, eNet Systems got us into preventative maintenance mode, which saves our firm money. They access our system remotely each month to make sure our virus protection and other programs are up to date. The firm has also helped us by coordinating services and projects and even negotiating rates with other related vendors.
From our perspective, one of the firm’s best attributes is their sense of urgency. If we cannot reach them instantly, we know they will always call right back. They also have the unique ability to empathize with clients – they truly realize how important computers are to their clients. For us, computers ARE our business, and we always feel like they are working on our behalf. I certainly hope eNet Systems doesn’t move away from Houston because we’d have to move wherever they go!”
“eNet Systems, Inc. has handled our network for so many years, it’s as if they are our own IT department. If we call in an emergency, we know they will fix the problem promptly. Of course, it doesn’t end there. With remote access, they will watch the issue, analyze it, explain it to me and provide me with recommendations and options so this problem doesn’t happen again. eNet Systems has taken on ownership of our network.
The system engineers are responsive, intelligent, persistent and go beyond follow through. They routinely customize their offering to meet our needs. What really helps is that they give me the tools I need to handle minor issues so I can get back to my business faster. For instance, they will log into my system and walk me through the process of networking a new printer or running some simple diagnostics. The owner has even logged on to our system to fix a problem while he was on vacation. Most IT firms will not even answer their phone while on vacation.”
“eNet Systems has the most responsive technicians I have ever worked with. They are knowledgeable and dependable as well. Often, when I will call with a problem, they’ll call back within 10 minutes. Since they can log in and fix my PC remotely, the problem is solved rapidly. Twice I called the owner on vacation (forgetting that he was out of the office). I offered to call his technician instead, but he solved the problem right then and there – and I was back in business.
eNet serves as a consultant, advisor and technician all rolled into one. As my business has grown, I have often called them in to explain what new things I need to be able to do. They will research the ideas, create recommendations, explain all the options, price the project, and handle the implementation as well. For instance, we are moving towards becoming a paperless office, and eNet Systems is a big part of this process.”